A new era for Rawabina, gives an opportunity to fulfil even greater aspirations in delivering a most personal and immersive dining experience.
We believe in a saying “service really begins at your front door”. before we even begin training our staff to serve and sell, we know that we do not notice regularly what the guest sees.
We have always believed that the restaurant business is one made up of a thousand details. Even though we get 90% of them right, it’s the 10% we miss that the guest always sees, and these impressions are lasting ones with potentially great negative impact on our businesses.
We always train our staff on the art of noticing the guest contact points, putting themselves in the guest’s shoes as they enter the restaurant for their shifts. We can never underestimate the importance of having each and every team member notice what the guest may see and fix all those potentially negative impressions before the guest does. Real estate agents talk of “curb appeal” moving the merchandise. The same concept applies to our Rawabina establishment.
Remember, paramount service happens daily behind the scenes in our restaurant before it opens for business. Happy repeat customers begin with a caring, noticing and happy staff.
08:00 am to 02:00 am